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Privacy Policy
This Privacy Policy explains how Limitless Casino handles personal information when players visit the website, create or use an account, contact support, make transactions or use related services. It also explains the choices available to players regarding their information.
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Information we may collect
To provide an online casino service, Limitless Casino may handle information supplied by players, information created through account activity and technical information collected when the website is used. The information collected depends on the services used, the account status and the checks that may be required before certain activities can be completed.
Page contents
Account and identity information
This may include a player's name, date of birth, contact details, username, account preferences and other information provided during registration or account management. Information may also be collected when a player contacts customer support, reports a problem, asks a question or submits feedback.
Verification information
Where verification is needed, the site may handle identity documents, proof of address, information about a player's source of funds and other information relevant to account, safety or compliance checks. These checks help confirm that an account is being used by the correct person and assist with the prevention of fraud, misuse and other unlawful activity.
Payment and transaction information
The site may record information about deposits, withdrawals, wagers, account balances, bonuses where applicable and other account transactions. Payment providers may process payment details directly. Limitless Casino may receive information needed to confirm, reconcile, support or investigate a transaction, without necessarily holding every underlying payment detail.
Device, usage and cookie information
When the website is accessed, technical information may be collected, such as an IP address, browser type, device type, operating system, language settings, pages viewed, approximate location, access times and information about how the website is used. Cookies and similar technologies may help remember preferences, maintain sessions, support security and understand website performance.
Why information is used
Personal information is handled for purposes connected with operating and protecting the casino service. The main purposes may include setting up and maintaining an account, providing requested features, processing transactions, responding to enquiries and improving the website.
- To create, administer and secure a player account.
- To confirm a player's identity, age and eligibility where checks are required.
- To process deposits, withdrawals, wagers and other account activity.
- To carry out verification, risk management, anti-fraud and responsible service checks.
- To provide customer support, investigate complaints and resolve technical or account issues.
- To communicate about account activity, service notices, security matters and changes to important terms or policies.
- To understand website use, maintain functionality, test improvements and monitor performance.
- To meet legal, regulatory, tax, financial, record-keeping and other obligations that apply to the service.
- To establish, exercise or defend legal rights and to prevent misuse of the website.
Where marketing messages are sent, they may be based on a player's preferences or consent where required. Service messages that are necessary to operate an account, complete a transaction or provide important security information may still be sent when marketing preferences have been changed.
Sharing information
Information may be shared with service providers that help operate the website and its related functions. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics, security and professional services. They should receive only information relevant to the service they provide and are expected to handle it securely.
Information may also be disclosed where reasonably necessary to comply with a legal obligation, respond to a valid request, protect players or the service, investigate suspected fraud or misuse, or deal with a dispute. Information is not intended to be shared for unrelated purposes without an appropriate reason.
Cookies, security and keeping information
Cookies
Cookies are small files or similar technologies placed on a device when a website is used. Limitless Casino may use them to keep players signed in, remember settings, support essential functions, help protect accounts and understand how the website performs. Some cookies may be provided by service partners that assist with website operation or measurement.
Players can manage, restrict or delete cookies through their browser settings. Disabling certain cookies may affect how the website works, including account access, security features or saved preferences. Browser controls can vary, so players should check the settings and help information for the browser or device they use.
Security measures
Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure connections, monitoring, verification procedures and limits on who can view information. No online service can guarantee that information will always be completely secure, so players should use a strong password, keep login details private and contact support if they suspect unauthorised account activity.
Storage and retention
Information may be stored by Limitless Casino and by service providers acting on its behalf. Depending on the service and the circumstances, information may be handled in Australia or another country. Appropriate safeguards are considered where information is handled across borders.
Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification and communications records must be kept for a period required by law even after an account has been closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.
Your privacy choices and data rights
Players may have rights and choices concerning the personal information held about them. These rights can depend on the circumstances, the type of information involved and any legal or operational requirements that apply. A request can be made by contacting support@limitlesscasino.win.
Access to information
Players can ask for access to personal information held about them and, where appropriate, an explanation of how it is being used. Before responding, reasonable steps may be taken to confirm the identity of the person making the request. This helps protect account information from being disclosed to someone else.
Correction of information
If personal information is inaccurate, incomplete or out of date, players can ask for it to be corrected. Players should provide enough detail to identify the information that needs changing. Some account details may also be updated through available account settings.
Deletion of information
Players can ask for their personal information to be deleted or for an account to be closed by contacting support@limitlesscasino.win. Deletion may not be possible immediately or in full where records must be retained for a period required by law, where they are needed to complete a transaction, resolve a dispute, prevent fraud or protect legal rights. Information that must be retained will continue to be protected and used only for the relevant purpose.
Marketing preferences and consent
Players can withdraw consent to marketing at any time by contacting support@limitlesscasino.win. They may also use an unsubscribe option included in a marketing message where one is available. Withdrawing marketing consent does not affect processing that is needed to operate an account, provide essential service communications or meet legal obligations.
Requests should be clear and include enough information to help identify the relevant account and the action requested. Limitless Casino may need to ask for additional information before completing a request. Requests are handled within a reasonable period, subject to applicable requirements, the complexity of the request and any limits that apply.
Changes and questions about this policy
This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The latest version will be made available on the website. Players should review it from time to time, particularly before providing new information or using a new feature. The date or other notice shown with the policy may indicate when an update was made.
If a player has a privacy question, concern or request about personal information, they can contact support@limitlesscasino.win. This includes requests for access, correction or deletion, and requests to withdraw consent to marketing. A player may also raise a concern if they believe information has been handled incorrectly or if they want clarification about a privacy practice.
This policy is intended to provide clear general information about privacy practices. Specific handling may vary depending on the account, the service used, the information involved and the requirements that apply at the time.
